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FAQ

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1. How to get to the event venue (Clearwater Bay Golf and Country Club)? 

  • The organizer has arranged a free shuttle bus to pick up participants from Exit B1 of Tseung Kwan O MTR Station. 

 

2. Can I drive in or attend by other vehicles? 

  • No,  parking space is available at the venue. Free shuttle buses will be arranged between the venue and Tseung Kwan O MTR Station (Exit B1). Any outside vehicles including private cars, taxis, Uber, etc. are not allowed to enter Clearwater Bay Golf & Country Club (except for members). All participants are advised to transfer to the organizer's shuttle buses at Tseung Kwan O MTR Station, otherwise, you cannot entry to the venue. 

 

3. How to take the free shuttle bus?  

  •  A free shuttle bus will pick up event participants from Exit B1 of Tseung Kwan O MTR Station from about 7:30 am to 8:00 am. Please arrive at the shuttle bus station on time according to the time on your boarding pass. No waiting for the latecomers. 

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4. How long does it take from the MTR station to the venue.

  • ​30 minutes drive, depending on the actual road conditions.

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5. When can I take the free shuttle bus to leave the venue? 

  • Due to road closure arrangement, participants may leave the venue by shuttle bus at around 11:30 a.m. 

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6. Can I leave on my own after finishing the race? 

  • Yes, you can.  You may walk to the entrance of the venue and take transport to leave. 

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1. Can I invite family or friends to accompany me on the event day? 

  • No, the event venue is a private venue and only registered participants are allowed to enter on the event day.

 

2. Can pets be brought in on the event day? 

  • No, pets are not allowed in the event venue (except police dogs and guide dogs).  

 

3. Is there a luggage storage area on the event day? 

  • Yes, a luggage storage area will be arranged to store participants’ personal belongings on that day. Note: Do not bring valuables with you. The organizer will not be responsible for any damage or loss or make any compensation. Once participants use this arrangement, they are assumed to have accepted this term.  

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1. What is time limit? 

  • The time limit for both the charity run and the walk is 105 minutes.  

 

2. Will there be water stations and first aid stations on the track?  

  • The organizer will set up water stations and first aid stations at the starting point, finish line and along the course.  

 

3. When will the certificate of achievement be issued? 

  • Running participants can download the electronic certificate of achievement from the website within 7 working days after the event.  

 

4. Can the size of the commemorative Tee be changed? 

  • Once registered, all sizes cannot be changed. The organizer cannot guarantee that the selected size will be available. Size allocation is subject to the order of receiving runner's packs and the quantity of goods.  

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1. If I find that I cannot attend the event after registering, can I get a refund?  

  • Once registration is confirmed, there will be no refunds.  

  

2. What should I do if I don’t receive the confirmation email?  

  • If you have not received the confirmation email within seven working days after registering and completing the payment process, please check the "Spam Box" first. If you still do not find the confirmation email, please call 3690 1000 Or email at run@jmhf.org Or contact the event coordination team via WhatsApp 54043525.  

  

3. Which category should I participate in?  

  • Age will be calculated based on 2025 minus the year of birth. Participants in Junior of the 10-kilometer charity run are 16 to 39 years old, participants in Senior of the 10-kilometer charity run are 40 to 49 years old, and participants in Master of the 10-kilometer charity run are 50 years old or above.  

  

4. What should I do if I cannot upload the proof of payment?  

  • If the proof of payment cannot be uploaded to the registration form, you can email the proof at run@jmhf.org Or WhatsApp to 54043525.  

  

5. If I made mistakes in the filling form, how should I correct it?  

  • Please check the information carefully on the application confirmation letter and make sure it is correct. If there is a need to change the information, please inform the organizer within 7 working days from the issuance of the application confirmation by email at run@jmhf.org Or WhatsApp 54043525 , otherwise, no change will be allowed.

 

​6. When will I receive my tax-deductible receipt?

  • Tax-deductible receipts will be sent to participants' email within one month after the event. If you need to change the header of the receipt, please contact us on or before March 10, 2025, otherwise no changes will be made.

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1. When will I receive the runner's pack collection notification?  

  • Participants will receive a email of the notice for collecting runner's pack sent by the organizer in early-February. If you have not received the notice before February 15, 2025, please check your spam box first. If you still do not find the notification email, Please call 3690 1000 Or email at run@jmhf.org Or contact the event coordination team via WhatsApp 54043525.  

  

2. When will I receive my runner's pack?  

  • The pick-up date for the runner packs is tentatively scheduled for mid February, and the detailed time and location will be notified to all participants via email.  

  

3. Can I collect the runner's pack on my behalf?  

  • Yes, as long as you present the application confirmation (softcopy/photocopy), you can collect the runner's pack on your behalf during the collection time.  

  

4. Can I collect the runner's pack on the event day?  

  • No, the runner's pack includes the complimentary shuttle bus ticket, so the runner's pack can not be collected on that day.  

 

5. If I lose my runner's pack or bib, can I get a replacement?  

  • There is no replacement of the runner's pack. Participants should keep it properly by themselves.  

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